HSBC and TSB outages: Customers locked out of online banking

Joe Curtis
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Paul Pester left his post as TSB boss earlier this month following long-running IT issues

Both HSBC and TSB’s digital banking services were down this morning for many customers.

HSBC's mobile app outage started at around 7.45am, but the company has confirmed it had fixed the problem for all customers by around midday.

"An earlier issue where some customers were unable to log on to the HSBC mobile banking app has been resolved and users of the app should be able to log on as usual," a spokesperson said.

"Throughout the issue most customers were able to log on after two attempts [and] the normal service was restored by 9am. We will be conducting an investigation into the cause of this issue, and we apologise for any inconvenience this may have caused."

Read more: Natwest, Ulster Bank and RBS resolve online banking outages

Some customers were more upset than others.

Meanwhile both TSB’s mobile app and digital banking were down for some customers, as the bank continues to be plagued by IT issues.

Problems started at around 8am, and lasted until around 3pm, a spokesperson told City A.M.">

The spokesperson said: “We’re sorry for any issues our customers experienced this morning on our mobile app and internet banking. These services are now recovering back to normal levels so please retry if you have experienced issues.

“Our cards, branch and telephone services continue to operate as normal.”

Read more: Paul Pester steps down as TSB boss amid ongoing IT issues

The latest issue joins a long line of outages TSB has experienced since an IT meltdown in April that knocked internet banking offline for weeks on end for many of its 1.9m online customers.

The crisis appeared to claim the job of chief executive Paul Pester earlier this month, though the bank insisted the timing was a coincidence.

Echoes of that outage are still affecting TSB, with the bank struggling to restore certain digital features earlier this month.

Perhaps understandably, frustrated customers were quick to admonish the bank for its latest IT bug.

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