Both HSBC and TSB’s digital banking services were down this morning for many customers.
HSBC's mobile app outage started at around 7.45am, but the company has confirmed it had fixed the problem for all customers by around midday.
"An earlier issue where some customers were unable to log on to the HSBC mobile banking app has been resolved and users of the app should be able to log on as usual," a spokesperson said.
"Throughout the issue most customers were able to log on after two attempts [and] the normal service was restored by 9am. We will be conducting an investigation into the cause of this issue, and we apologise for any inconvenience this may have caused."
We are aware there are still intermittent issues accessing HSBC UK Mobile Banking services. Services are recovering, if you continue to experience problems please continue to retry, or our online banking services are available via browser. Sorry for any inconvenience caused.— HSBC UK (@HSBC_UK) September 28, 2018
Some customers were more upset than others.
Maybe il get my paperwork to sign at some point to get my money back you took from me? Still waiting for this form to sign! Still down £720.. Mental you cannot manually email me the form!— Robert Black (@rblackjnr) September 28, 2018
Can’t complain. First time I’ve had a problem with the app since install several months back and it’s its up and running here before 9:30. Good response from a bank for a change!— ItsKendo (@ItsKendo) September 28, 2018
Meanwhile both TSB’s mobile app and digital banking were down for some customers, as the bank continues to be plagued by IT issues.
Problems started at around 8am, and lasted until around 3pm, a spokesperson told City A.M.
We’re aware of an issue affecting some of our customers when they are using our mobile app and Internet Banking this morning. We are working hard to fix this issue and will update again as soon as we can.— TSB (@TSB) September 28, 2018
The spokesperson said: “We’re sorry for any issues our customers experienced this morning on our mobile app and internet banking. These services are now recovering back to normal levels so please retry if you have experienced issues.
“Our cards, branch and telephone services continue to operate as normal.”
The latest issue joins a long line of outages TSB has experienced since an IT meltdown in April that knocked internet banking offline for weeks on end for many of its 1.9m online customers.
The crisis appeared to claim the job of chief executive Paul Pester earlier this month, though the bank insisted the timing was a coincidence.
Echoes of that outage are still affecting TSB, with the bank struggling to restore certain digital features earlier this month.
Perhaps understandably, frustrated customers were quick to admonish the bank for its latest IT bug.
Come on - sort this out. You are a major UK bank - it's embarrassing.— James Hacking (@JHacking) September 28, 2018
I've opened another account. Once my issues ate sorted out, I'm closing this one down. It's not worth the issues.— Claire 😈 (@now_we_all_die) September 28, 2018